FAQ's

The Digital Compendium is a valuable resource that gives guests easy access to essential information directly on their own personal devices. Tailored to your property’s brand, it includes a comprehensive directory of services, facilities, images, booking options, special offers, local area information, and more. With a user-friendly design, guests can quickly find details about property amenities, services, and nearby attractions right from their device. The digital format also allows for real-time updates, providing a more dynamic experience. You can share the link to your Digital Compendium in booking confirmations and pre-arrival emails so guests can plan their stay in advance, and display the QR code on site and in rooms so guests can conveniently access it anytime during their visit.

The Digital Compendium offers an engaging and immersive experience, with stunning visuals and easily searchable content. It presents your property’s information in a captivating way, available 24/7 on guests’ own personal devices. No app downloads are required. Guests simply scan a custom QR code displayed in rooms or at reception using their device’s camera, allowing them to instantly access all your information on their device. This dynamic tool delivers information directly to guests’ phones in your property’s branding and even in their preferred language, providing a seamless, personalised experience.

The Digital Compendium offers an innovative and engaging way to connect with guests and is a standout service feature that sets your property apart from the competition. It ensures that all information is up to date in every room, with staff able to make instant updates so guests always have the latest details at their fingertips. It also offers more opportunities to promote your hotel’s services, special events, and exclusive offers, helping to boost revenue. By reducing repetitive guest enquiries, the Digital Compendium lightens the front-office staff’s workload, as guests can quickly access information on their device. Additionally, the Compendium provides valuable analytics and insights into which information guests find most engaging and tracks visitor numbers.

By sending the Digital Compendium link to guests with their booking confirmation and pre-arrival emails, guests can review the services and offerings at your property, allowing them to plan their stay and pre-book services such as your restaurant and spa. By viewing the local attractions promoted in your Digital Compendium, guests may be encouraged to spend more in the area and stay longer. Another great feature is the quick links and the “Book Direct & Save” function, which allows guests to extend their stay or book their next visit. By booking directly with your property, you reduce booking commission costs across third-party sites, saving you significant money throughout the year.

Along with the printed in-room compendiums, you can now present your personalised guest service directory and local area guide digitally. Incorporating over 60 years of experience in accommodation, travel, and tourism, our deep knowledge and expertise make transitioning to digital guest directories and travel guides a smooth and efficient process. We understand the modern guest’s expectations and have designed our solutions to integrate seamlessly into the operational systems of properties of all sizes. Our focus is not just on delivering effective technology but ensuring it is intuitive for both guests and operators. Our dedicated digital team continuously works on new features and enhancements to bring you the latest developments. We also pride ourselves on being approachable and responsive—if you have questions or need technical support, we are here to help.

Absolutely! While we are at the forefront of digital innovation, we understand that some properties still prefer or require printed materials. That’s why you can continue to order traditional compendium folders and printed service directories from us. It is common for hotels with the Digital Compendium to order a few physical compendiums for the reception area and some spares for room requests. We offer a complete compendium solution—whether you’re looking for digital platforms, printed materials, or Just Brilliant Guides “Welcome to” local guides, we have it covered.

No app or downloads are required. Guests can easily access the Digital Compendium directly from their own device. Simply scan the QR code and view—it’s as simple as that!

Your Digital Compendium is accessible by guests through your personal web link and QR code.

Yes! The Platypus360 Digital Concierge CMS platform is easy to use and offers a convenient, customisable experience. Through your custom login, you can manage and edit your content, promote services, highlight events, provide offers, and control your content. Updates are simple and instant, ensuring that guests always have the latest details at their fingertips.

John Batman Group designs and creates service directories as a core part of our business, so we can definitely help with this. We have a document we can provide you with lists of services as a prompt that you can simply edit to suit your property. A common list of services includes your contact details, welcome message, reception hours, Wi-Fi details, facilities, room amenities, policies, breakfast and restaurant details, and local attractions.

There are two ways to set up your Digital Compendium: 1. **Enter Your Own Content** – through the easy-to-use Platypus360 Digital Concierge CMS platform, you can populate your content, images, and logo. 2. **We Enter Your Content** – for a once-off setup fee, we will do the onboarding of your Digital Compendium with your provided content, images, and logo. Once it is ready, you can then simply manage and edit to suit your day-to-day requirements.

Our user-friendly interface ensures that you can easily access all the information you need once you are logged in to the Platypus360 Digital Concierge platform. There is a step-by-step guide to assist you with using the CMS. We also offer support—if you have questions or need technical assistance, we are here to help.

You can include the QR code and web link in pre-arrival emails, welcome letters, place them in guest rooms, at reception, and in high-traffic areas. You can also include the QR code on your key tags, key card wallets, display stands, tent cards, promotional materials, add it to your TV displays, website, and social pages, and include the link or QR code in your email signature.